FUDVO is a product of Rabtik Limited. Rabtik Limited is the data controller for information used to operate our website, manage business relationships and provide FUDVO accounts. When a restaurant uses FUDVO to process information about its own customers, staff or orders, the restaurant will usually be the controller and Rabtik Limited will act as its processor under the applicable service agreement.
1. About us
Rabtik Limited is a private limited company registered in England and Wales under company number 13590367. Our registered office is Friar House, Manor House Drive, Coventry, England, CV1 2TE. References to “FUDVO”, “we”, “us” and “our” in this policy mean Rabtik Limited in connection with the FUDVO product.
Privacy enquiries and requests may be sent to support@fudvo.com or to our registered office.
2. Scope of this policy
This policy applies to personal data handled through:
- the FUDVO website, demo, enquiry and quotation forms;
- FUDVO point-of-sale, ordering, kitchen, payment, delivery, customer and management services;
- support, onboarding, account management and other communications with Rabtik Limited; and
- FUDVO hardware orders and related installation or maintenance services.
Third-party services and websites have their own privacy notices. This policy does not control how Uber Eats, Just Eat, Deliveroo, payment providers or other independent third parties use personal data in their own right.
3. Personal data we collect
| Category | Examples |
|---|---|
| Identity and business details | Name, job title, business name, trading address, company details and authorised users. |
| Contact details | Business email address, telephone number, postal address and communication preferences. |
| Account and service information | Login identifiers, permissions, locations, menus, products, device details, support history and service configuration. |
| Order and transaction information | Order items, values, timestamps, fulfilment details, transaction references, refunds and status information. Full card data is normally handled by the relevant payment provider rather than Rabtik Limited. |
| Customer and staff information | Information that a restaurant or authorised user submits to FUDVO about diners, delivery recipients, employees or contractors. |
| Technical and usage information | IP address, browser, operating system, device identifiers, logs, diagnostic events, security events and interactions with FUDVO. |
| Communications | Enquiries, demo requests, support messages, call notes, feedback and correspondence. |
We do not ask you to submit special-category personal data through general website forms. You should not provide health, biometric, religious or other sensitive information unless this is necessary, lawful and expressly agreed with us.
4. How we obtain personal data
We obtain information:
- directly from you when you contact us, request a demo or quote, sign an order form, create an account or use support;
- from the restaurant or business that gives you authorised access to FUDVO;
- automatically from devices, logs, cookies and similar technologies when you use our website or services;
- from integrations you or your business choose to connect, subject to the permissions you grant; and
- from public business records and professional sources where appropriate for business administration, verification or fraud prevention.
5. Why we use personal data and our lawful bases
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries, preparing quotes, onboarding customers and providing contracted services. | Taking steps before a contract and performing a contract. |
| Managing accounts, devices, orders, integrations, support and service communications. | Contract and our legitimate interests in operating and supporting FUDVO. |
| Billing, accounting, tax, record keeping and responding to lawful requests. | Contract and compliance with legal obligations. |
| Securing FUDVO, preventing fraud, diagnosing faults and enforcing our terms. | Legitimate interests, contract and legal obligations where applicable. |
| Improving performance, usability, services and business operations. | Legitimate interests; consent where required for non-essential cookies. |
| Sending marketing about relevant FUDVO services. | Consent or legitimate interests where electronic-marketing law permits. You may opt out at any time. |
Where we rely on legitimate interests, we consider whether the use is necessary, proportionate and within your reasonable expectations. We do not use information collected through the public FUDVO website to make solely automated decisions that produce legal or similarly significant effects about individuals.
7. Restaurant customer data
A restaurant or other business using FUDVO is responsible for deciding what customer, staff and order information it submits and for providing its own privacy information to those individuals. Where Rabtik Limited processes that information on the business’s instructions, our processing is governed by the service agreement and any applicable data-processing terms.
Requests concerning data controlled by a restaurant should normally be sent to that restaurant first. We will assist our business customers with verified data-protection requests where our contractual and legal obligations require it.
8. International transfers
Some suppliers or connected services may process information outside the United Kingdom. Where UK data-protection law restricts a transfer, we use an available safeguard such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful mechanism.
9. How long we keep information
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, support, security, dispute resolution and legal, tax or accounting requirements. Retention periods depend on the type of record, the customer agreement, the sensitivity of the information and relevant limitation or statutory periods. We delete, anonymise or securely restrict information when it is no longer required.
10. Security
We use technical and organisational measures designed to protect personal data against unauthorised access, alteration, loss and disclosure. These measures may include access controls, authentication, encryption where appropriate, monitoring, backups, supplier review and staff procedures. No internet or storage system can be guaranteed to be completely secure, so customers must also protect account credentials and devices.
12. Your rights
Depending on the circumstances and lawful basis, UK data-protection law may give you rights to:
- be informed about how your information is used;
- request access to your personal data;
- request correction of inaccurate or incomplete information;
- request deletion or restriction of processing;
- object to processing, including direct marketing;
- request data portability; and
- withdraw consent at any time where processing relies on consent.
Your right to object: you may object at any time to our use of your personal data for direct marketing. You may also object to processing based on legitimate interests, although we may continue where we have compelling legitimate grounds or need the information for legal claims.
To exercise a right, email support@fudvo.com. We may need to verify your identity and authority. Rights are not absolute and exemptions may apply.
13. Complaints
Please contact us first so we can investigate. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority. Information is available at ico.org.uk.
14. Children
FUDVO’s business services are not directed to children and business accounts must be operated by authorised adults. Restaurants remain responsible for ensuring they have an appropriate lawful basis and privacy information if they use FUDVO to process information relating to a child.
15. Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page with a revised effective date. Where a change materially affects how we use personal data, we will provide additional notice where required.