Terms of Service

1. About these terms

FUDVO is a product of Rabtik Limited, a company registered in England and Wales under company number 13590367, with its registered office at Friar House, Manor House Drive, Coventry, England, CV1 2TE. In these terms, “Rabtik”, “FUDVO”, “we”, “us” and “our” refer to Rabtik Limited in connection with FUDVO. “Customer”, “you” and “your” refer to the business purchasing or using FUDVO.

By signing or electronically accepting an Order Form, creating an authorised FUDVO account, or using paid FUDVO services, you agree to these terms. If you act for a business, you confirm that you have authority to bind that business.

2. Key definitions

Agreement

These terms, the Order Form, any applicable service description, data-processing terms and documents expressly incorporated by reference.

Customer Data

Data, menus, content, order information and other material submitted to or processed through FUDVO by or for the Customer.

Equipment

POS terminals, handhelds, displays, payment readers and other hardware specified in an Order Form.

Order Form

A quotation, agreement form, order document or online order accepted by both parties that identifies the Services, Equipment, fees and term.

Services

The FUDVO software, online services, integrations, support, installation, training and related services specified in an Order Form.

Subscription Term

The initial and any renewal period stated in the Order Form.

3. Forming an agreement

1. Website descriptions, demonstrations, price ranges, illustrations and hardware-basket estimates provide general information and are not binding offers.
2. Your request, completed order or signed Order Form is an offer to purchase the specified Services or Equipment.
3. A binding contract begins when Rabtik Limited accepts the Order Form in writing, activates the paid Service, dispatches Equipment, or otherwise confirms acceptance.
4. You are responsible for checking that business, location, service, pricing and configuration details are complete and accurate before acceptance.

4. Services and implementation

We will provide the Services and Equipment materially in accordance with the Agreement. Features, locations, devices, integrations, onboarding, installation, training, support hours and target dates are limited to those stated in the Order Form or applicable service description.

Delivery or implementation dates are estimates unless expressly agreed as fixed. You must provide timely access to premises, compatible connectivity, accurate menus and product data, staff cooperation and any other information reasonably required for installation or onboarding. Delay caused by missing access, information, approvals or third-party services may affect the timetable and may result in reasonable additional charges where agreed.

5. Customer responsibilities

You must:

• use FUDVO only for lawful business purposes and in accordance with the Agreement and documentation;
• ensure that authorised users are properly trained and comply with these terms;
• maintain suitable internet, power, network security, premises and compatible third-party accounts;
• keep menus, prices, tax settings, allergens, opening hours, delivery areas and customer-facing information accurate;
• obtain all notices, consents and lawful bases required for Customer Data;
• comply with food, consumer, employment, marketing, payment, tax and data-protection laws applicable to your business; and
• not use FUDVO to infringe rights, transmit malicious code, attempt unauthorised access, reverse engineer protected software, overload systems or facilitate unlawful activity.

6. Accounts and security

You are responsible for authorised-user access, permissions and activity under your account. Credentials must be kept confidential and must not be shared outside authorised users. Tell us promptly at support@fudvo.com if you suspect unauthorised access, credential compromise or a security incident affecting FUDVO.

We may require password resets, multi-factor authentication, device updates or other reasonable security controls. We may temporarily restrict access where reasonably necessary to protect the Customer, FUDVO, other customers or connected services.

7. Third-party services and integrations

FUDVO may connect with services such as Uber Eats, Just Eat, Deliveroo, payment processors, accounting platforms or telecommunications providers. An integration may require a separate account and agreement with that provider. You authorise us to exchange the data reasonably required to provide an integration you enable.

Third-party services are controlled by their providers. We are not responsible for their independent terms, fees, availability, decisions, content, security or changes. We may change, suspend or withdraw an integration if the provider changes or ends access, if continued operation creates a security or legal risk, or if the integration is no longer reasonably supportable. We will give reasonable notice where practicable.

8. Fees, VAT and payment

1. You must pay the fees, deposits, rentals, transaction charges and other amounts stated in the Order Form by the specified due dates.
2. Unless stated otherwise, fees exclude VAT and other applicable taxes, which will be added at the prevailing rate.
3. Website hardware ranges are indicative. Final pricing depends on the selected model, screen size, accessories, connectivity, installation, payment services and commercial package.
4. If an undisputed amount is overdue, we may charge statutory interest and reasonable recovery costs, and may suspend affected Services after giving reasonable notice.
5. You must notify us promptly of a genuine invoice dispute and pay the undisputed balance on time.

9. Equipment

The Order Form will state whether Equipment is sold, rented, loaned or supplied through a third party. For Equipment sold by us, ownership passes only after we receive full payment; risk passes on delivery unless the Order Form states otherwise. Rented or loaned Equipment remains the owner’s property and must be kept secure, used with reasonable care and returned when the Agreement ends.

You must inspect delivered Equipment and report visible damage, missing items or material delivery errors promptly. Warranty coverage, exclusions and return procedures are those stated in the Order Form or manufacturer warranty. Damage caused by misuse, unauthorised repair, unsuitable power or network conditions, accident or normal wear is not a warranty defect.

10. Subscription term and renewal

The Subscription Term, any minimum commitment and the renewal process are stated in the Order Form. Where an Order Form provides for automatic renewal, either party may prevent the next renewal by giving the notice specified there. If no notice period is stated, written notice must be given at least 30 days before the end of the current term.

Cancelling a connected third-party account, closing a location or choosing not to use the Services does not automatically end the Agreement or remove charges during a committed term.

11. Intellectual property

Rabtik Limited and its licensors own FUDVO, its software, designs, documentation, databases, branding, know-how and all related intellectual-property rights. Subject to payment and compliance with the Agreement, we grant you a limited, non-exclusive, non-transferable and revocable right during the Subscription Term to use the Services for your internal business operations.

You retain ownership of Customer Data and grant us the rights necessary to host, copy, transmit, adapt and otherwise process it to provide, secure, support and improve the Services in accordance with the Agreement and Privacy Policy. Feedback may be used by us without restriction, provided it does not identify you publicly without permission.

12. Data protection

Each party must comply with applicable data-protection law. Our Privacy Policy explains how Rabtik Limited uses personal data for its own business purposes. Where we process personal data on your documented instructions as a processor, the parties will comply with the applicable data-processing provisions in the Agreement.

You are responsible for the lawfulness, quality and accuracy of Customer Data, for responding to your data subjects, and for deciding appropriate retention and access settings. We may process aggregated or anonymised information that does not identify an individual to operate, analyse and improve FUDVO.

13. Confidentiality

Each party must protect the other party’s confidential information using reasonable care and may use it only to perform or receive the Agreement. Confidential information may be disclosed to personnel, professional advisers and suppliers who need it and are subject to appropriate confidentiality obligations, or where disclosure is required by law. This section does not apply to information that is public through no breach, already lawfully known, independently developed or lawfully received without restriction.

14. Availability, maintenance and changes

We aim to keep FUDVO available and secure but do not promise uninterrupted or error-free operation unless a specific service level is included in the Order Form. Planned maintenance, emergency work, internet or power failure, third-party outages, device faults and events outside our reasonable control may affect availability.

We may update the Services to improve security, performance, compliance or functionality. We will not materially reduce core paid functionality during a committed term without a reasonable business or legal reason, and will provide notice of material changes where practicable.

15. Warranties

We warrant that we will provide the Services with reasonable care and skill. If you report a reproducible material failure, we will use reasonable efforts to correct it or provide an appropriate workaround. Except as expressly stated in the Agreement, all warranties, conditions and terms implied by law are excluded to the maximum extent permitted for a business-to-business contract.

You remain responsible for business decisions, menu and allergen information, staff supervision, tax configuration, legal compliance, backups or exports available to you, and verifying important orders, reports and settlement information.

16. Liability

Nothing in the Agreement limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of terms as to title implied by law; or
• any liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, neither party will be liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except where an Order Form expressly states otherwise.

Subject to the exclusions above, Rabtik Limited’s total aggregate liability arising from an Order Form in any 12-month period will not exceed the fees paid or payable under that Order Form during that period. For a claim solely concerning Equipment purchased outright, the cap for that claim will be the price paid for the affected Equipment. These limits apply to the fullest extent permitted by law.

17. Suspension and termination

Either party may terminate the Agreement for a material breach that is not remedied within 30 days after written notice, or immediately where the breach cannot be remedied. Either party may also terminate where the other becomes insolvent or ceases business, subject to applicable law.

We may suspend affected Services where fees are materially overdue, use creates a security or legal risk, third-party access necessary for the Service is withdrawn, or you materially breach the acceptable-use obligations. Where reasonably practicable, we will give notice and an opportunity to resolve the issue.

18. What happens when the Agreement ends

On termination or expiry, access rights end, outstanding charges become due, and rented or loaned Equipment must be returned as directed. Subject to the Agreement, law and technical capability, you may request an available export of Customer Data before termination or within a reasonable period afterwards. We may then delete or anonymise Customer Data in accordance with our retention obligations.

Provisions concerning payment, intellectual property, confidentiality, liability, data protection, accrued rights and any terms intended by their nature to survive will continue after the Agreement ends.

19. Events outside reasonable control

Neither party is liable for delay or failure caused by an event outside its reasonable control, including widespread internet or utility failure, natural disaster, epidemic, government action, industrial dispute, cyberattack by a third party, civil disorder or failure of an essential supplier, provided the affected party takes reasonable steps to reduce the impact and resumes performance when reasonably possible.

20. General

• Entire agreement: the Agreement replaces prior discussions about its subject matter. Neither party relies on statements not set out in it, without limiting liability for fraud.
• Assignment: you may not transfer the Agreement without our written consent. We may transfer it as part of a reorganisation, financing or sale of the relevant business, provided this does not materially reduce your rights.
• Subcontracting: we may use suitable subcontractors while remaining responsible for our contractual obligations.
• No partnership: the Agreement does not create a partnership, employment relationship or agency.
• Severability: if a provision is unenforceable, it will be adjusted or removed only to the minimum extent necessary.
• No waiver: delay in enforcing a right does not waive it.
• Third-party rights: a person who is not a party has no right to enforce the Agreement under the Contracts (Rights of Third Parties) Act 1999.

21. Changes to these terms

We may update website-use terms at any time by publishing a revised version. For paid Services during a committed term, changes will apply where required by law, necessary for security or third-party dependencies, or otherwise notified in accordance with the Agreement. A material adverse change will not apply retrospectively unless legally required or agreed.

22. Governing law and courts

The Agreement and any non-contractual obligations arising from it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless an Order Form expressly agrees another forum.

23. Contact and notices

General and legal enquiries may be sent to support@fudvo.com or to Rabtik Limited, Friar House, Manor House Drive, Coventry, England, CV1 2TE. Formal notices under an Order Form must be delivered using the notice method and address specified in that Order Form.